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SKU/Artículo: AMZ-1478397748
Leading Modern Service Process Improvement
Format:
Paperback
Detalles del producto
Disponibilidad:
En stock
En stock
Peso con empaque:
0.30 kg
0.30 kg
Devolución:
Sí
Sí
Condición
Nuevo
Nuevo
Producto de:
Amazon
Amazon
Viaja desde
USA
USA
Sobre este producto
- In today’s environment, it’s difficult to name many companies that can’t access their customer base with a couple of clicks. This modern, data-rich environment has created tremendous new opportunities to understand customer experience and generate sustainable loyalty. This book introduces the Data-Directed method, which illustrates how to tap into this data. This sharp, step-by-step guide starts from a business audience’s perspective to show how commonly collected information can be transformed into long-term profitability drivers. By challenging how we perceive and measure value, the author highlights common pitfalls where classic business and process improvement methods tend to inadvertently hinder better long-term results. By offering a modern framework coupled with numerous success stories, this book demonstrates how positive change can be quick, scalable and desirable. Insightful and succinct, the Data-Directed method shows how any organization can leverage data to deliver significant, risk-free change.
S/ 134.74
49% OFF
S/ 69.10
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S/ 134.74
49% OFF
S/ 69.10
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