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Artículo: AMZ-B0G277JV4V
Voice Driven Intelligence: From Foundation to Enterprise Implementation
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Kindle
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0.84 kg
0.84 kg
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Nuevo
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Producto de
Amazon
Amazon
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USA
USA
Sobre este producto
- Transform Your Organization with Intelligent Voice AI That Actually WorksThe future of customer service isn't coming—it's here. While your competitors struggle with outdated phone trees and frustrated customers, a new generation of voice AI is handling millions of conversations monthly with human-level understanding and autonomous action capability.Voice-Driven Intelligence is the definitive guide to implementing agentic voice AI systems that don't just understand speech—they reason, decide, and take action to solve real business problems.Why This Book, Why Now?In 2025, three technologies converged: mature speech processing, large language models, and ubiquitous cloud infrastructure. For the first time, organizations can deploy voice agents that complete entire transactions autonomously—no transfers, no callbacks, no frustrated customers pressing zero to reach a human. Companies like Klarna now handle 2.3 million conversations monthly with AI agents achieving satisfaction scores matching human agents while reducing resolution time from 11 minutes to 2 minutes. This isn't science fiction. It's happening now, and this book shows you exactly how to make it work in your organization.What You'll LearnFor Technical Leaders:Architecture patterns for production voice agents with <300ms latencySpeech-to-text and text-to-speech pipeline designFunction calling and systems integration strategiesQuality evaluation frameworks and operational monitoringSecurity, safety, and governance protocols for responsible deploymentFor Business Decision Makers:ROI analysis and business case frameworks proven in real deploymentsPlatform selection criteria across vendors (OpenAI, Google, Amazon, Anthropic)High-impact use cases in customer service, sales, healthcare, and internal operationsOrganizational structures and team composition for successful implementationsPhased roadmaps that balance quick wins with long-term capability buildingFor Product and Operations Leaders:Conversation design principles for natural interactionsMetrics that matter: beyond accuracy to actual business outcomesEscalation patterns and human-AI collaboration modelsContinuous improvement processes and feedback loopsRegulatory compliance across HIPAA, PCI-DSS, and industry-specific requirementsWhat Makes This Book DifferentUnlike vendor whitepapers or academic research, this book bridges the gap between what's technically possible and what actually works in production. You'll find:✓ Platform-agnostic guidance that applies whether you build with OpenAI, Google, Amazon, or open-source solutions ✓ Real implementation patterns from organizations handling millions of customer interactions ✓ Complete coverage from business case through deployment and scaling ✓ Both technical depth and strategic accessibility—engineers get architecture details, executives get investment frameworks ✓ Practical templates for vendor evaluation, requirements gathering, compliance checklists, and prompt engineering Who This Book Is ForCTOs and VP Engineering evaluating voice AI investments and platform choicesProduct Managers designing conversational experiences and use casesSolutions Architects implementing speech systems and backend integrationsCustomer Experience Leaders transforming service delivery modelsBusiness Executives seeking competitive advantage through AI automationNo specialized background in AI, machine learning, or speech processing required. If you understand enterprise software systems, you're ready to implement voice AI.
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