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Artículo: AMZ-B0FSR4JSFK
Total Quality Management: A Comprehensive Guide to Excellence
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Paperback
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0.71 kg
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Sobre este producto
- TQM represents a comprehensive approach to long-term business success through customer satisfaction. It integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach focused on continuous improvement. Traditional quality approaches focused on conformance to specifications—products or services that met predetermined standards were considered high quality. TQM expands this definition dramatically, recognising that specifications mean nothing if they don't address what customers actually want and need. This Comprehensive Guide to Excellence incorporates a wide-ranging collection of templates providing organisations with practical tools (surveys, plans, assessments, roadmaps, etc.) for managing every aspect of TQM implementation, from strategic planning and team formation to crisis management and digital quality systems. Each template can be customised to meet specific organisational needs while ensuring systematic and thorough approaches to quality excellence. The future belongs to organisations that embrace quality excellence not as a destination but as a journey—continuous learning, adaptation, and improvement that creates ever-increasing value for customers, employees, communities, and society. This guide provides the foundation for that journey, guiding each organisation in charting its own course based on its unique culture, circumstances, and aspirations.
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