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Artículo: AMZ-1802270191
Business Process Mapping: How to Improve Customer Experience and Increase Profitability in a Post-COVID World
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Paperback
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0.39 kg
0.39 kg
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USA
Sobre este producto
- Have you ever wondered the reason most projects fail? This book will transform your whole perspective about process mapping, and you will be able to understand the critical role that business processes make in shaping corporate strategy, project delivery success, how they contribute to profitability and sustaining high performance in organisations. Those individuals specifically working on projects or programmes in corporate strategy, CEOs, director level, senior management level and day to day operational teams will be able to benefit from techniques that will simplify and streamline your business operating models. Process management generates tangible results and here are 2021 global brands that have achieved extensive cost reduction and improved their customer satisfaction:3M made savings of approximately $30M per year by applying six-sigma framework for their manufacturing activities and processesStarbucks reduced their order waiting times using lean six sigmaDell EMC obtained $2M savings per year for invoice processes and quote generationsMicrosoft reduced errors and improved their customer serviceVodafone improved their purchase orders from 73% to 85%, cost reduction from $3.22/ PO to $2.85/PO and reducing time to market by 20%Mercedes Benz Brazil improved deployment processes by 300% and 10-20% reduction in their hour per unit (HPU) in manufacturing their automobilesThings you will learn in this book will include processes that characterise high performing organisations (HPOs) and process information used for quicker strategic decision making. There is also basics about process mapping, examples of process diagrams, how to create corporate strategies, perform process re-engineering, creating customer journeys, prioritising customer experience and maximising digital technology for increasing profitability. With an MBA from Strathclyde Business School and over fifteen years of working on business transformation programmes for global corporations such as British Petroleum, Shell Trading, SSE, BNP Paribas, Centrica and Drax Group, this book is a MUST read and will revolutionise your careers and solve your business operational inefficiencies.
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